Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to info@gra.gi or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

LICENCES
We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to licensing@gra.gi.

Welcome to the Gibraltar Regulatory Authority website

Freedom of Information Introduction

The Freedom of Information Act 2018

The Freedom of Information Act 2018 provides public access to information held by public authorities. It is based on the principle that people have a right to know about the activities of these public authorities, unless there is a good reason for them not to. The default position is therefore to only keep information private when there is good reason to.

This is achieved by obliging public authorities to publish certain information about their activities and giving members of the public the right to request information held by them.

Under the Freedom of Information Act 2018, the GRA, with powers conferred upon the Information Commissioner, has regulatory responsibilities and provides an advisory service with regard to matters covered by the Act.

The Freedom of Access to Information on the Environment Regulations 2005

The Freedom of Access to Information on the Environment Regulations 2005 provides public access to environmental information held by public authorities. Environmental information includes, amongst other things, the state of the elements (such as water, soil and land), factors (such as noise, radiation and water) likely to affect those elements and measures and activities affecting or likely to affect those elements and factors. It may also include relevant reports and analyses as well as the state of human health and safety.

The Regulations are derived from European law, namely the European Council Directive 2003/4/EC on public access to environmental information and provide regulatory responsibilities to the GRA.