Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

GDPR GUIDANCE (13) Guidance on Consent

Consent is one of the lawful grounds for the processing of personal data under Article 6 of the General Data Protection Regulation. Explicit consent is one of the lawful bases that can be relied on to process special categories of personal data or personal data relating to criminal convictions and offences.

This Guidance Note provides information and guidance on the conditions for consent under the Data Protection Act 2004 and the General Data Protection Regulation. It is important to note that the concept of consent is not new, as its definition and role remain similar to that under the previous EU Data Protection Directive 95/46/EC.