Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

GDPR GUIDANCE (6) IDENTIFYING THE LAWFUL BASIS

The General Data Protection Regulation (the "GDPR") came into force on the 25th May 2018, replacing the existing data protection framework under the EU Data Protection Directive. This is the sixth of a series of Guidance Notes that the Gibraltar Regulatory Authority, as the Information Commissioner, has issued. To collect and use personal data legitimately under the GDPR and the Data Protection Act 2004, organisations need to have a 'lawful basis'. This Guidance Note provides general guidance on the lawful bases that are available for organisations to rely on, in a practical and concise manner.

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