Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website


The General Data Protection Regulation (the "GDPR"), which came into force on the 25th May 2018 introduced new requirements in relation to the notification of data breaches to the Commissioner (and/or other data protection authorities) and individuals affected by a breach.

This guidance note provides general guidance on the GDPR’s data breach notification requirements, including –

  •  - examples to assist data controllers determine whether they need to notify a personal data breach;
  •  - a flowchart which illustrates the notification requirements under the GDPR; and
  •  - a data breach notification form for data controllers to use should they be required to notify a personal data breach.