Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

GDPR & DPA (22) GUIDANCE ON VIDEO CONFERENCING

In the wake of the COVID-19 pandemic, technology is helping us all stay connected. However, the increased use of Video Conferencing Applications ("VCAs") introduces risks to privacy and to the protection of personal data. It is important that individual users are aware of and fully understand the data protection and privacy risks that exist when VCAs are used, as well as the steps they can take to protect their privacy. Organisations that implement the use of VCAs into their operational arrangements should be aware of the risks to personal data and privacy and ensure that they adopt appropriate measures to protect individuals and their personal data.

In this Guidance Note, the Information Commissionerís office provides information to individuals on how to protect their personal data and privacy when using VCAs; as well as guidance for organisations on data protection compliance when using VCAs.

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