Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing info@gra.gi or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

NEW RULES FOR DIALLING TO SPAIN

    The Cordoba Agreement provides for telephone calls from Spain to Gibraltar to be dialled using the international direct dialling code recommended by the International Telecommunication Union (ITU) for Gibraltar, 350. This is expected to be implemented by Spain with effect from 10th February 2007.

    With effect from that date, calls from Gibraltar to Spain will no longer be made by dialling the 9-digit Spanish subscriber’s number only.

    Therefore, as from 10th February 2007, telephone subscribers in Gibraltar must call telephone numbers in Spain by dialling 0034 before the 9-digit Spanish number.

    This change will not result in any increase in the cost of telephone calls to Spain.

    For information on tariffs please refer to the Gibraltar Telephone Directory.

    6 December 2006


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