Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

Easter Holiday

During the Easter break, our offices will close at 12.30pm on Thursday 9 April 2020 and reopen on Tuesday 14 April 2020 as from 9.00am. Please be reminded that our offices are closed to the public until further notice.

COVID-19 MEASURES

Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to info@gra.gi or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

LICENCES
We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to licensing@gra.gi.

Welcome to the Gibraltar Regulatory Authority website

Foreword from the Chief Executive Officer

Throughout the creation of this website we have always borne in mind one thing - that it portray a wealth of information for our visitors and serve as a reference point for the various aspects of the industries and sectors which we regulate. These are Information Rights, Communications, Postal Services, Radiocommunications, Satellite Co-ordination, Broadcasting, Higher Education and Cyber Security.

My office is here to provide operators, service providers, businesses and organisations with detailed guidance on meeting their responsibilities within these sectors so that needless problems and complaints can be avoided. For the public, we provide advice, access to information and investigate complaints.

We will help resolve any disputes you may encounter within these sectors, acting always with our core values in mind - integrity, professionalism, fairness, and competence.

I hope your visit to this website proves informative and your queries are resolved. I hope too that any further interaction with my staff proves helpful and I am sure they will endeavour to meet your needs every step of the way. We aim to provide an effective service with every customer and I hope your experience is no different.

We are open to criticism as much as we are to praise and so please email us with your comments about how we may improve the website, or indeed about any aspect of our service.