Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

POSTAL SERVICES DIVISION

In December 2012, the GRA became responsible for regulating the Postal Sector in Gibraltar, under the amended Post Office Act 1961 and Postal Services (Authorisation) Regulations 2012.

The amendments to the Act transposed Directive 97/67/EC into Gibraltar law, with regard to the full accomplishment of the internal market of Community Postal Services, as amended by Directive 2008/6/EC. The effect of the transposition of the Directive is the liberalisation of the Postal Services market which is now fully open to competition.

The GRA's postal services division is responsible for the granting and enforcement of individual licences and general authorisations, in order to provide postal services in Gibraltar. The division deals with all regulatory matters relating to quality of service standards and publishes regular information and advice for customers. The division also liaises and assists the Royal Gibraltar Post Office and other service providers in order to comply with the requirements of the Act.