Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

INDIVIDUAL LICENCE

Under the provisions of Section 4B(2) of the Post Office Act the Authority has a duty to designate “one or more undertakings as universal service providers”.

On the 7th August 2020, the Royal Gibraltar Post Office (“RGPO”) was again designated as the universal service provider in Gibraltar and was issued an individual licence in order to ensure that the minimum requirements for the provision of an efficient and affordable universal service are met. 

Any service provider who wishes to be designated as a universal service provider in order to provide the universal service (or parts thereof) within Gibraltar, should contact the Authority.