Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

Designation of Universal Service Provider

In 2013, the Authority designated the Royal Gibraltar Post Office (“RGPO”) as the universal service provider (“USP”) in the postal services market for a period of 7 years ending on the 17th July 2020. 

The Authority is required to take such measures as it considers necessary to ensure that the conditions under which universal postal services are assigned are based on the principles of transparency, non-discrimination and proportionality. As such the Authority determined that a public consultation would be carried out to determine whether or not the RGPO would again be designated as USP. However, as a result of the COVID-19 pandemic, the Authority determined that proceeding with the public consultation during the period of uncertainty had the capacity to render the exercise fruitless. 

Therefore, the following Notice No. P01/2020 – Designation of Universal Service Provider extends the RGPO’s current designation by a period no longer than one month in order to allow the Authority to carry out the necessary public consultation.

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