Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website

Designation of Universal Service Provider

In 2013, the Authority designated the Royal Gibraltar Post Office (“RGPO”) as the universal service provider (“USP”) in the postal services market for a period of 7 years ending on the 17th July 2020. 

The Authority is required to take such measures as it considers necessary to ensure that the conditions under which universal postal services are assigned are based on the principles of transparency, non-discrimination and proportionality. As such the Authority determined that a public consultation would be carried out to determine whether or not the RGPO would again be designated as USP. However, as a result of the COVID-19 pandemic, the Authority determined that proceeding with the public consultation during the period of uncertainty had the capacity to render the exercise fruitless. 

Therefore, the following Notice No. P01/2020 – Designation of Universal Service Provider extends the RGPO’s current designation by a period no longer than one month in order to allow the Authority to carry out the necessary public consultation.