Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

GUIDANCE ON PROHIBITED AND RESTRICTED ITEMS

It is the responsibility of the sender to determine if an item is prohibited or restricted. Customers should also be aware that the postal service providers are duty bound to respect the prohibitions and restrictions of other countries as well those of other stakeholders e.g. airlines, transportation companies etc. who may be involved during transit.

For additional information regarding prohibited and restricted items, please see links below:

Useful Links:

Imports & Exports Act 1986

Import & Export (Control) Regulations 1987

Prohibited Articles List (UPU) by Country - Scroll / choose the destination country

Dangerous Goods Regulations (IATA)

Royal Mail - Prohibited Goods

Royal Mail - Restricted Goods

Parcel Force - Prohibitions and Restrictions

Universal Postal Union Website - Customs lists of prohibited articles.