Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website


Under the Post Office Act and Postal Services (Authorisation) Regulations 2012, the Authority is responsible for designating one or more undertaking(s) as universal service provider(s) (“USP”) in the postal services market for such a period as may be specified by the Authority. In doing so, the Authority shall take such measures as it considers necessary to ensure that the conditions under which universal services are assigned are based on the principles of transparency, non-discrimination and proportionality so as to guarantee the continuity of the universal service provision.

In 2013, the Authority designated the RGPO as the USP for a period of 7 years ending on the 17th July 2020. Consequently, it is time for the Authority to revisit the current universal service designation and carry out a new public consultation.