Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website


Under the Post Office Act and Postal Services (Authorisation) Regulations 2012, the Authority is responsible for designating one or more undertaking(s) as universal service provider(s) (“USP”) in the postal services market for such a period as may be specified by the Authority. In doing so, the Authority shall take such measures as it considers necessary to ensure that the conditions under which universal services are assigned are based on the principles of transparency, non-discrimination and proportionality so as to guarantee the continuity of the universal service provision.

In 2013, the Authority designated the RGPO as the USP for a period of 7 years ending on the 17th July 2020. Consequently, it is time for the Authority to revisit the current universal service designation and carry out a new public consultation.