HOW TO MAKE A COMPLAINT

Do you believe that a Public Sector Body (“PSB”) website or mobile application has failed to comply with the accessibility requirement as contained in the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (the “Regulations”)?

Are you aware that you have the right to i) notify a PSB of a suspected failure of compliance with the accessibility requirement and/or ii) request information that has been excluded from a PSBs website or mobile application in an accessible format?

If you have made such a request, the concerned PSB is obliged to provide a response, within a reasonable time period.

If that PSB fails to respond within a reasonable time period, or you remain dissatisfied with the response you’ve received, Regulation 13.(4) of the Regulations gives you the right to submit a complaint to our team.

If you have considered the above steps, and would like to submit a complaint, please complete the following Complaint form and click on submit: