Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website


Along with the UK, Gibraltar left the EU on 31 st January 2020, with a transition period in place until 31st December 2020. The EU General Data Protection Regulation 2016/679 (“GDPR”) applies in Gibraltar throughout the transition period and Gibraltar’s data protection regime will remain largely the same after the transition period as Gibraltar is committed to maintaining the high standards of the GDPR and the GDPR is to be transposed into domestic law, in essence creating the “Gibraltar GDPR”.

The transition from the GDPR to the Gibraltar GDPR should therefore be largely seamless as the requirements will be virtually the same, other than the requirements governing the transfer of data to and from Gibraltar.

An organisation that receives personal data from entities in the European Economic Area (“EEA”) may be required to take extra steps to ensure that the data can continue to flow into Gibraltar at the end of the transition period. This is because Gibraltar will no longer form part of the EEA and Chapter V of the GDPR restricts transfers of personal data outside the EEA unless certain conditions apply. Arrangements to permit the free flow of personal data without restriction between the EEA, UK and Gibraltar are being sought by the UK and Gibraltar (e.g. in the form of Adequacy Decisions from the EU Commission). However, organisations should prepare for circumstances where said arrangements are not in place by the end of the transition period (e.g. by implementing Standard Contractual Clauses).

In the following, the Information Commissioner provides links to a series of guidance notes and resources to assist organisations transition into the new regime. Periodic workshops on Brexit are also held by the Information Commissioner’s office – please contact our office at for further information.