Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

GUIDELINES FOR THE HANDLING OF COMPLAINTS

This document outlines the procedures for the handling and resolution of complaints with regards to the observance of any codes of practice set under section 22 of the Broadcasting Act 2012 (the "Act").

This document does not set out the procedures for a right of reply in relation to broadcasting services, as provided under section 39 of the Act. Any person whose legitimate interests, in particular reputation and good name, have been damaged by an assertion of incorrect facts in a broadcasting service, should refer to the procedures set out in document No.11/12 namely 'Right of reply'.

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