Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to info@gra.gi or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

LICENCES
We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to licensing@gra.gi.

Welcome to the Gibraltar Regulatory Authority website

GUIDELINES FOR THE HANDLING OF COMPLAINTS

This document outlines the procedures for the handling and resolution of complaints with regards to the observance of any codes of practice set under section 22 of the Broadcasting Act 2012 (the "Act").

This document does not set out the procedures for a right of reply in relation to broadcasting services, as provided under section 39 of the Act. Any person whose legitimate interests, in particular reputation and good name, have been damaged by an assertion of incorrect facts in a broadcasting service, should refer to the procedures set out in document No.11/12 namely 'Right of reply'.

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