Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday.

Easter Closure

During the Easter break, the offices of the Gibraltar Regulatory Authority will close at 12.30pm on Thursday 18 April 2019 and re-open on Tuesday 23 April 2019 at 9.00am.

Welcome to the Gibraltar Regulatory Authority website

GUIDELINES FOR THE HANDLING OF COMPLAINTS

This document outlines the procedures for the handling and resolution of complaints with regards to the observance of any codes of practice set under section 22 of the Broadcasting Act 2012 (the "Act").

This document does not set out the procedures for a right of reply in relation to broadcasting services, as provided under section 39 of the Act. Any person whose legitimate interests, in particular reputation and good name, have been damaged by an assertion of incorrect facts in a broadcasting service, should refer to the procedures set out in document No.11/12 namely 'Right of reply'.

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